FAQ / INFO 2017-08-15T03:12:03+00:00

FREQUENTLY ASKED QUESTIONS

Our mission is to help You get most out of your stay in Lapland. We will take care of everything for you – you just have to focus on experiencing the enchanting winter of Lapland with all of your senses. If you have any questions that are not answered here, please e-mail or call us – we are happy to help!

CONTACT INFO

Address: Rovaniementie 3222E, 99830 Saariselkä, Lapland, Finland
Phone: +358 (0) 93 15 85 990
Email: sales@nlv.fi

Business ID: 2692973-1

TERMS AND CONDITIONS

T&C for booking Accommodation, Activities and/or Transfers

How to get to activities start point (in Northern Lights Village)? 2017-08-25T17:15:39+00:00

All activities start from the Northern Lights Village. Please be present at the reception building  15 (fifteen) minutes prior to the departure time of the activity.

We are located just 350 meters from the center of Saariselkä. Address is Rovaniementie 3222E. Nearest bus stops are Siula Shopping Center/Neste, Suopunkitie and Saariselkä Booking.

Find us on Google maps

We arrange transfers from surrounding area. Please see the Departure times and Pickup from Terms and Conditions.

What gear do I need for outdoor activities? 2017-08-12T01:51:20+00:00

The equipment required for the outdoor activities, such as warm coveralls, shoes, gloves, helmets, and hats as well as fuel and meal and/or coffee breaks are included in the price (check the detailed price information included in the activity descriptions). All excursions include an English speaking guide.

You must bring good base and mid layers: thermal underwear, fleece jacket or wool sweater, some lighter clothing (the temperatures are not always that cold) and winter socks (e.g. wool mix socks). For cold weather clothing, it is recommended to avoid cotton as material.

When to come? 2017-08-12T01:42:13+00:00

Northern Lights Village is open from last week of August to last week of April. That covers three different seasons, and the Northern Lights can be seen in all.

WINTER Main travelling season in Lapland is winter, from mid-November to February, peaking at Christmas season. Arctic winter offers lot to experience and the polar night (in Saariselkä 4.12. – 8.1.) colors of pink and blue are mesmerizing. Be sure to book your stay and flights early enough if you are planning a winter trip as they tend to be sold out for busiest weeks. Coldest months, December and January have average temperature of – 15c. Saariselkä is situated on an elevated location in the fells and because of that the temperatures are higher than in lower altitudes in the same region.

According to the statistics published by the Finnish Meteorological Institute, the average starting date of permanent snow cover ranges between October 27th and November 6th, whereas the average ending date of permanent snow cover ranges between May 10th and May 20th.

SPRING As days grow longer in February, the temperatures start slowly to rise. More light for daytime activities – the best time for ice fishing, downhill skiing and other snow sports. Snow and ice can stay even until June, but spring season in Northern Lights Village ends in April. In May there is already too much light for the Aurora Borealis to be seen.

AUTUMN The Aurora Borealis can be seen in Inari region as early as August, as soon as the nights get dark after polar summer. Before the temperatures drop to below zero degrees, the Northern Lights reflect from the ice-free lakes and rivers. This creates especially magnificent sights and great photo opportunities. Northern Lights Village offers variety of Autumn Activities, including Aurora hunts, husky rides, trekking trips and other activities from mid-August to mid-November. In Autumn there might not be snow yet, but bright autumn colors and milder weather make up for it.

Read more: See Seasonal Transitions and their Impact on Services on Terms and Conditions.

How to photograph the Northern Lights? 2017-08-12T01:28:32+00:00

Photographing the Northern Lights is the core of our service. All of our safaris are suitable for both amateurs and professional photographers. Our guides are trained to give you tips and tricks for photographing the Aurora.

We are the only operator in the region to offer Northern Lights and Adobe Lightroom workshops.

For best results, you will need a tripod and preferably good quality camera with manual controls and fast lens. If you do not have your own, you can rent high-quality SLR camera equipment from us.

The photography is fully voluntary on all of our safaris. If you prefer, you can focus on enjoying the views and purchase photographs taken by your guide as a memento of your trip.

Is there Internet available? How much does it cost? 2017-08-12T01:23:23+00:00

Northern Lights Village area has free high speed Wi-Fi available for guests. No data limits. No extra cost.

I got special dietary restrictions / food allergies – can I get food anywhere? 2017-08-12T01:22:31+00:00

The Kota restaurant in Northern Lights Village provides all meals from breakfast to dinner. All special diets and allergies are taken into consideration.

Some of our excursions/activities have meals included. All meals can be provided, for example, as vegetarian or gluten and lactose-free options, taking all allergies into consideration. Just let us know of any dietary requirements when making your reservation.

Will I see the Northern Lights? 2017-08-12T01:21:21+00:00

Weather conditions are something we can not yet control. On average, the Northern Lights are visible every other night in the Inari region. Our record is 17 straight nights of Northern Light visibility.

Cloudy weather can sometimes hinder the visibility of the Northern Lights, but we can move around the area in search of more suitable cloud circumstances.

Are the activities suitable for children/elderly? 2017-09-08T17:24:24+00:00

Infants and toddlers are recommended to limit their activities outdoors to shorter periods on cold weather days. We recommend you consult a physician to assess whether you are in a good physical condition to participate in the activities.

Snowmobile drivers must be 18 (eighteen) years or older and possess a driver’s license valid for traffic in Finland. Children under 15 (fifteen) and/or under 140 (one hundred and forty) centimetres in height participating in a snowmobile safari must be accompanied by their parents or guardians and they’ll by sitting in a heated sleigh pulled by the guide.

Good to know about snowmobile safaris 2017-09-08T17:23:12+00:00

Infants and toddlers are recommended to limit their activities outdoors to shorter periods on cold weather days. We recommend you consult a physician to assess whether you are in a good physical condition to participate in the activities. Snowmobile drivers must be 18 (eighteen) years or older and possess a driver’s license valid for traffic in Finland. Children under 15 (fifteen) and/or under 140 (one hundred and forty) centimetres in height participating in a snowmobile safari must be accompanied by their parents or guardians and they’ll by sitting in a heated sleigh pulled by the guide.

The snowmobile safaris are primarily executed with 2 persons per snowmobile. It is possible to have a single person per snowmobile for an additional fee of €100.

The snowmobiles are insured. In case of damages, the deductible is €2 000. The deductible can be reduced to €500 euros for €50 per snowmobile.

Is there discount for children? 2017-08-12T01:36:45+00:00

Discounts for children are offered with all activities:
Children aged 4–14 with parents: -50% (except Husky -30%)
Children aged 0–3 with parents: free of charge

Is there a convenience store and/or other services nearby? 2017-08-25T17:15:59+00:00

Northern Lights Village is located on quiet and private spot right next to vast, uninhabited wilderness, away from the buzz of the areas bigger hotels and resorts.

Yet it is conveniently close to Saariselkä village. Just 350 meter walk, and you can find wide range of services such as supermarket, restaurants, bars, shops, spa, bowling alley and the northernmost ski resort in Europe.

How to get to Saariselkä? 2017-08-15T02:46:30+00:00

BY PLANE: We are located in Saariselkä, about 30 kilometres from Ivalo Airport. You can take an Airport bus or order Airport transfer from us. Flight time from Helsinki is about 1.5 hours.

BY TRAIN + BUS: Train tracks go as far north as Rovaniemi. You can take a bus or charter bus for the remaining 250 kilometers.

BY BUS: There are number of services running to Saariselkä. Find tickets and prices in: Matkahuolto.

Pick up from Saariselkä bus stops 5€ / person, Ivalo Airport 70€ / one way (1-4 persons), 110€ / one way (5-8 persons). For more info, see 8.4. about Airport Shuttle Service in Terms and Conditions.

More information about the Northern Lights Village and people behind it can be found in the ABOUT-page.

Built entirely of ice and snow

ICE BAR & RESTAURANT

Milder weather. More light. Less crowd.

SPRING-WINTER OF LAPLAND

The experience was one of the best we had in Finland and I would definitely recommend Northern Lights Village.
NettieSpagettie, TripAdvisor
On our trip to Lapland, out of a few excursion companies we used, I can honestly say Norhtern Lights Village was by far the best!
Just perfect! I would do that week again the exact same way.
Michel Monnard, TripAdvisor